Covid19 Update & Measures
We are accepting new orders! There are still delays but we are committed to staying open all while staying safe.
Our order processes is improving day by day and we are becoming more efficient with shipping out mass quantities of orders. Our distributors and manufactures are committed to supplying us with product to fulfill your orders.
First and foremost, we want to thank each and every one of our customers for supporting us and being part of VSA-Watch.com
Our staff is continually trying to serve our customers – you. We want to give a special thanks to our team who are working day and night to get everything stocked and shipped.
Please be assured that VSA-Watch is doing everything humanly possible to fulfill your orders, we are working with all our Manufacturers and Distributors to be able to fulfill your needs. On a daily basis we are tracking each and individual customers product to ensure its all moving as planned
With this being said, we are forced to implement a new process for you, to improve efficiency.
Please see the below guidelines:
The health of our employees comes first under all circumstances.
1. All orders are on a first come first serve basis. The order, no matter the size, will be fulfilled depending on its line in our order fulfillment processor. (NO EXCEPTIONS). We understand that every order is a priority, however we do not have enough manpower to answer every phone call/email regarding tracking information and asking for priority over other orders. This unfortunately is unable to happen; we consider every order a priority.
2. If you do not get a tracking number this means that your order is still awaiting shipment. (Please do not call our offices or email our reps about your tracking numbers, they themselves are packing boxes to be able to ship your orders in a timely matter) Having to answer calls for tracking numbers and answer emails for simple things takes time away from our staff and time away from us processing your orders.
3. Email is the BEST method of contact; we will be stopping all communication via phone at this time.
4. Emails will be answered, however not all emails are guaranteed to be answered the same day.
5. We will be accepting all orders that come in.
6. Our stock report will be updated several times a day to reflect current inventory values.
7. If we do not answer you, this simply means that we are working on shipping your orders, we are still open and are committed to staying open.
8. NEW CUSTOMERS: We are always accepting new customers.
9. Shipping, we ship your products within 3 days of order and you will get tracking number accordingly, but please do understand and do not be frustrated as the tracking information may not update correctly or timely manner, we are constantly tracking all orders, but please be aware as shipping will take much longer than usual
10. Please do read our cancellation policy, refund policy and shipping